My wife and I bought our first house (townhouse) in February of this year. We had rented up to that point and didn't know what to expect on the buying side. Karen made this process as easy as possible for us. She was available to answer any questions throughout the whole day. She responded immediately, and if she didn't have an answer right away, she let us know and communicated that she would search for that answer. My wife and I always knew where we were at during the process because of Karen's great communication skills. She would also break it down into layman's terms so it made sense. She deftly negotiated when there were multiple buyers in the first 48 hours, so our bid was taken. And then she did it all over again when the appraisal was lower than we expected. I honestly believe that had we used someone else, we would not have gotten our first dream house! I cannot speak highly enough of her skills, understanding, professionalism, and overall quality of our experience.
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