As a first time homeowner, I wanted a realtor who was experienced, patient, informative, and committed to being my advocate. Susie was all of those things and much more. From the very beginning, Susie was very responsive and went out of her way to answer every single question, even ones that we had not thought to ask. During our initial condo viewings, she went over tedious details, explaining basic concepts and things for us to look for during our visits. When we eventually found our current condo, she helped us strongly negotiate and was not afraid to tell us when we were being too ambitious. Further, she helped us through a quite painful attorney review process and maintained her composure and professionalism, even when dealing with situations that were extremely frustrating. Further, Susie's great relationships have helped us tremendously. Between her relationship with our attorney (Harley Rosenthal) and her relationships with other key individuals (e.g. contractors/electricians) that we continue to use, we have found tremendous value. With Susie, she is not just there for the transaction - She is there for the long haul. Specifically, we appreciated how she constantly asked for (and listened to) our feedback as she is committed to continuous improvement and the client experience. Finally, it is worth noting that our closing and the final steps of the condo purchase were done in the midst of the COVID-19 crisis. In a time of uncertainty and stress, Susie was patient and understanding as both her and Harley assisted as best they could during an unprecedented period. Although the stay at home order prevented us from seeing Susie in person during the closing, we imagine we will be seeing more of her during the future!
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