It has been our privilege to have been served by your agent, Pam Plotkin, during our recent condominium purchase. I initially encountered Pam on a Sunday afternoon telephone cold call to your office in response to one of your firm's listings. She made an immediately favorable impression and was eager to help, offering to expeditiously do a market search based on my parameters. She described neighborhoods and provided market valuation trends that I solicited from her so that I could ensure that my location selection was indeed consistent with not only my needs, but also that of my daughter, a University of Chicago student, for whom I was purchasing the condo. Not ever having spent much time in Chicago, I needed her to be my eyes and ears and she served that purpose skillfully. She was highly knowledgeable, returned emails and phone calls promptly, always had a positive attitude, and allocated all the time we needed in researching then making this all important decision. It was after all, the first time my daughter was to live alone in a big city not supervised and protected by me or campus housing. Pam did not push her opinions on us, was well acquainted with the market and able to provide answers to our most pressing questions. Pam was not only a competent real estate resource in finding property sites to view, but also was keenly attentive to my time constraints such that she was highly organized with viewings back to back on the single day I had to visit them when I traveled to Chicago from my home in Kentucky. I am a very demanding consumer who expects superior service from those I retain. In this instance, I could not have asked for more. Pam is a competent and hard worker with an engaging personality who is a pleasure to deal with. She is indeed a valuable asset to your company. I will most certainly tell others of my wonderful experience as well as recommend her and your firm in the future. Joanne Richards & Meredyth Richards, Hyde Park
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