We had worked with several realtors over the 2 years we were contemplating buying. Each time we decided not to buy as we were frustrated with the realtors who either didn't seem to grasp what we were looking for or seemed to have alternative motives. The whole process just seemed too big and out of reach for us. All that changed the day we got a call from Robert. We felt immediately at ease with his warm personality, sense of humor, and we didn't feel under pressure to buy as we did from other realtors. We are so very lucky to have ended up working with him on our journey to buying our first home. We had no idea what we were doing or what we were looking for and we were so nervous, intimidated, and confused. His vast knowledge and expertise was extremely comforting and we always felt assured that everything was under control. His unending patience with us, our many questions, and e-mails was so appreciated. We could not be more happy with how everything has turned out. Robert has gone above and way beyond his duties as a realtor and well exceeded our expectations as to what a realtor should do for us. It was evident from the beginning that he feels a personal obligation to his clients and we never once had to question if he had our best interests in mind. We really felt as if we had a good friend with us and watching out for us at all times. He has a eagle eye for detail and caught so many things that we never would've noticed. His memory for those details is also really quite impressive as well. We cannot count how many times we said to each other "Thank goodness Robert is here!" As a side note, he also happens to be a very skilled at home projects which came in very useful to us when envisioning the potential or finding the flaws in our home options. He always made us feel like his only clients with his very prompt responses and dedication to us and our process. His take charge attitude really came in handy when problems arose between the lawyers and selling agents. His clear communication skills quickly helped resolve every issue that came up. He often went out of his way to make things more convenient for us and our busy schedules. Even after the closing, when many other realtors would have written off their clients, Robert is still continuing to address the questions and issues that have come up. He has also assured us that he will remain available to us in the future as well and that gives us great peace of mind. Robert has turned the scary and complex idea of first time home buying into a seemingly smooth and exciting reality for us. We feel as if we have gained a lifetime friend through the process and I'm sure this is how all of his clients feel as he is so personable and pleasant to be with. We cannot say enough good about him and we're so happy to share our experience and enthusiastically recommend his services to everyone. We insist our friends and family work with him and we look forward to also working with him again in the future. A Million Thanks, Robert! Jolie and Vince Tripoli, Irving Park
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